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Zecco.com » More Investment Ideas » Everything Else » Service Unavailable?
Last post 03-27-2008, 7:35 PM by FarmboyNate. 20 replies.
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  •  03-25-2008, 3:11 PM 25670 in reply to 25669

    Re: Service Unavailable?

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    Besides the Service Unavailable messages, it seems as though records of my ACH transfer are lost, and I do not see the $$ that was moved from my bank  account (transaction is recorded in my bank account) into my zecco account. I'm new to using Zecco, and if they've lost my $$ already, this is not a good introduction.

  •  03-25-2008, 3:50 PM 25673 in reply to 25670

    Re: Service Unavailable?

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    I tried putting in orders today on limit and a few times it went bellow my limit order but my order was never field  i didnt have aon  and i tried to raised my limit it then took 10 minutes to change
    and by then the price went up even more ,........
    i got mad and decided to cancel all together and tried putting a order in for xrm and then it was rejected I have the funds  and everything         guess since i just swiched to a margin account they have things  messed up with whats going on today or something

    grrr

  •  03-25-2008, 5:52 PM 25682 in reply to 25673

    Re: Service Unavailable?

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    For those of you who are new to zecoo, get used to it.  I call zecco about once a month.

  •  03-26-2008, 1:00 PM 25767 in reply to 25638

    Re: Service Unavailable?

    Reply Quote
    Dear Zecco users,

    Yesterday we experienced technical difficulties with our web servers that caused some users to see a "Service Unavailable" error message when accessing the www.zecco.com website.  The problem was intermittent and did not affect all users.  The causes of such service interruptions can be quite complex and technical, but you may rest assured that Zecco monitors production systems 24x7 and our technical team immediately investigates and resolves issues such as what happened yesterday.  We also have necessary measures in place to minimize disruptions caused by system issues.   

    Should you experience any technical troubles in accessing our site in the future, please contact Zecco Trading Customer Service at 877-700-STOCK (877-700-7862).  We apologize for any inconvenience these issues may have caused.  We are always looking for ways to improve the quality of our service and minimize service interruptions in the future.

    Best regards,

    Nick Gianniotis
    CTO

  •  03-26-2008, 3:52 PM 25781 in reply to 25682

    Re: Service Unavailable?

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    I am glad i read all of this. I am currently in the opening account process, however, I don't think I'll finish the process since customer service seems to be lacking true quality. I expected more from this brokerage firm, but reading all this issues reported by users made me change my mind. Could it be a coincidence that I am reading about these issues today or is Zecco permanently having technical problems? Can someone tell me in order to assess my final decision of whether enrolling Zecco or pay a bit more for better customer service and smooth transactions.

    Thanks

  •  03-27-2008, 7:35 PM 25869 in reply to 25781

    Re: Service Unavailable?

    Reply Quote
    Today i traded something on the nyc and it went in instantly  I could see my ask price updated right on my screamer just as fast as i  sent the order very smoothly done I think with them being newer and all once they have all the bugs worked out it will get  better then anything out there
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